What We Do
We provide you with the solutions you need to spend less time maintaining your operations, so you can have more time spent growing your business.
Whether you're inundated with support tickets, lead management, salesperson tracking, invoicing or project management, we can help. Through the process of automation, many of your daily, monotonous tasks that keep you from growing your business, or focusing on what you do best, can be transposed into a workflow which would require less of your time, while also providing a better customer experience.
Keep scrolling to find out more about the primary services offered by ZenBros. If you do not find what you need in these simple descriptions, please feel free to email, call, or fill out our request form at the bottom of the page.
Zoho provides an incredibly powerful suite of tools, capable of running your entire business at an extremely low cost. Our specialists are sure to provide you with a solution that will deliver, and provide value to your organization.
Zoho CRM Implementation
By matching our expertise in Customer Engagement with the Best Practices from the Sales and Marketing sectors, we provide your organization with CRM solutions that deliver.
Marketing Automation
Marketing Automation provides the tools organizations need to get the right messages, to the right people, at the right time. Helping your organization to create meaningful relationships with your audiences, and measure your marketing success with ease.
Data Integration & Migration
Whether you are coming from a different solution, or need to bring your current data in from its raw form, we have the skills necessary to handle this with accuracy and efficiency.
Managed Services & Support
"We're down.." isn't something that anyone in Business leadership likes to hear. We offer a variety of managed support services to get you back up, quickly.
"Be the business your customers want you to be.."
Customers define the terms of engagement. They expect businesses to be available when and where its convenient for them. Let our team of experts assist you in producing a multi-channel support environment that has been optimized for your organization.
Zendesk Implementation
Whether you're just getting started, or need an overhaul, we can build your Support system to handle the needs of your organization.
Zendesk Process Optimization
Building out a help desk solutions that fits your business model that also utilizes best practices can be complicated. Our team of optimization experts can assist in building processes that will provide a streamlined experience for your customers and a happy, efficient environment for your agents
Zendesk Training & Support
Stuck trying to implement something specific? Can't figure out a Webhook? Something break? Maybe you just want to step-up your game with reports & analytics?
We offer a variety of hourly consultation packages to fit your needs.
Zendesk Data Migration
Not all Help Desk solutions are the same. Migrating data between two of them can be extremely tricky. Let us make it easier.
Who We Are
Reynir GuðráðssonExperience Level: Expert
Primary Specializations: Support Process, Workflow & Analytics
Specializations expanded- Brand Management
- Custom Reports & Analytics
- Workflow & Process Automation
- Service Level Agreements (SLAs)
- Generation
- Analysis
- Optimization
- Brand Management
- Custom Reports & Analytics
- Workflow & Process Automation
- Service Level Agreements (SLAs)
- Generation
- Analysis
- Optimization
Davíð Einarsson
Experience Level: Expert
Primary Specializations: Implementation | Automation
Specializations expanded- Implementation
- Routing
- Triggers & Automation
- Custom view management
- Implementation
- Routing
- Triggers & Automation
- Custom view management
David has been in the field of Customer Relations for greater than 12 years and his experience in Customer Relations includes leading a multilingual team in Shanghai, China for nearly 5 years before returning to management in Europe.
On several occasions, David has led Help Desk / ticketing tool implementations for small to mid-sized organizations who themselves specialize in highly technical, fast evolving environments.
"I couldn't find a better picture.." -T.J.
T.J. Bumgardner
Experience Level: Expert
Primary Specializations: Zoho | Zendesk | Marketing Automation | Operations
Specializations expanded- Zoho Product Implementation
- Zendesk Solution Implementation
- Automation
- Workflow & Pipeline generation
- Zoho Product Implementation
- Zendesk Solution Implementation
- Automation
- Workflow & Pipeline generation
T.J. has a healthy mix of Sales, Marketing, Support, & Operations management, as well as Technical implementation of CRM & Ticket / Help Desk solutions, T.J. is capable of understanding the pain-points of your organization from nearly any department. Specializing in Zoho CRM & other related Zoho solutions, T.J. is your ZenBro for CRM solutions.
...he also really likes Pizza
