We help companies of all sizes deliver outstanding customer experiences 

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Who we are

ZenBros is a consulting agency specializing in the production of leading-edge customer experiences.  We are a highly qualified core team of experts who have greater than 35 years of combined industry experience in developing and managing customer experiences, at times supporting more than one million customers for a wide-variety of business sectors. ZenBros has the unique capability of offering enterprise-level knowledge and optimizations for small-to-medium businesses (SMBs).  

We operate with the shared vision that the needs of an organization cannot be fit into a pre-built box. We help you build the individual experiences that fit the needs of your business and its customer base.”

Thomas "TJ" Bumgardner

Thomas "TJ" Bumgardner

CEO

Reynir Guðráðsson

Reynir Guðráðsson

Davíð Einarsson

Davíð Einarsson

What we do

Customization

No two businesses are alike. We specialize in configuring Zoho and Zendesk to meet the needs of clients large and small.

Training

A successful support system starts with proper training. We make sure your entire support team knows how to get the most from their CRM and/or ticketing system. 

Results

An effective customer support system is crucial for customer loyalty and retention. Our clients see a significant improvement in customer satisfaction (CSAT) scores and their bottom line.

Zendesk Services

Ticket Management

Zendesk is a fantastic support ticketing system and may work for you right out-of-the-box. However, many organizations experience higher than average ticket volume, and can't figure out why they can't get their reply time and ticket resolution ratios down to a manageable level.  We can help.

Initial Setup of Support Tools

Our knowledge of bleeding edge industry-best practices, mixed with our intimate knowledge of Zendesk will offer your organization a benefit that you can see, and that your customers will enjoy

Workflow Optimization

Our workflow optimizations have proven to reduce first and next reply times by 66% for some of our clients.

Omnichannel Support

Customers expect you to support them on their terms. We can help you setup and optimize your Omnichannel support channels and provide your customers with the experience that they deserve.

Zendesk Chat

We can provision and customize website chat to enable real-time interaction with customers who prefer that channel of communication.  

Help Centers

More than 20% of your customers want to utilize a self-help system instead of contacting support.  We can help you implement, optimize & migrate your your content into the Help Center, reducing your ticket creation rate

Zoho Services

Customization, implementation, and training for the entire suite of Zoho products to help your team deliver excellent customer experiences.

CRM Customization

We use our knowledge of CRM technology and industry standards to assist in integrating or optimizing your organization’s CRM.

CRM Training

After Zenbros assists in designing your desired workflow we will train your team creating a seamless transition to your CRM.

Support Management

Designing a functional support tool for customers and employees is challenging. Zenbros will evaluate and assist in designing an intuitive system.

Marketing Detection and Automation

Zenbros will assist in integrating platforms, detecting potential leads and ensure all your leads receive a personalized message in a centralized system.

Workflow Optimization

Zenbros will assist in designing the step by step process your organization needs to ensure a consistent result from your CRM.