Customer Experience Pros
We optimize customer support workflows to create a superior customer experience.
Optimize your customer journey
We have extensive experience creating optimized support workflows in industries ranging from ecommerce to apps and online gaming.
Our implementations consistently generate 90%+ CSAT scores for our clientele and are built to meet the most current and cutting edge industry standards, keeping you ahead of the competition while providing both your customers and your agents with pain-free support experiences.
Leverage our experience
When your customer experience is off-track, it’s difficult to overstate the value of partnering with a company that has experience ‘in the trenches’ of customer support. At ZenBros, we know what kind of experience customers are looking for and we can help you deliver it.
Just as importantly, we know what it’s like to be the person on the front lines, engaging with customers (and coworkers) across multiple channels, every hour of every day. We optimize systems that will make your support staff as happy as your customers.
Products
As an authorized reseller of Zendesk products, we can answer any questions you might have about your particular use case and recommend a package that will suit your needs and budget.
Ticketing system
A fully integrated ticketing system is the first step to building a great customer experience. It’s a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.
Messaging and live chat
Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs.
Help center
Self-service is good because it’s quick and convenient for customers—and they tend to like that. That’s why a smart knowledge base plays a big part in your customer experience strategy. Our help center software organizes knowledge and empowers customers and agents with that information.
Voice
Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.
Answer bot
Support customers with additional brain power. Meet Answer Bot. It works alongside your support team to help customers using artificial intelligence. This brainiac can answer common questions and identify when to bring in an agent.
Our services
Solutions consulting
For most clients, our work begins before they even purchase Zendesk. The knowledge we’ve gained from working with clients across various industries enables us to make recommendations that can save time and money. We’ll help you employ best practices to get the most from your investment.
Core implementation
For those new to Zendesk, we customize and implement Zenbros Core Solution enabling you to ‘hit the ground running’ and deliver amazing customer experiences from day one. Existing users find a new level of productivity as we optimize your system for greater efficiency and value.
Integrations
ZenBros can help you leverage the power of Zendesk by integrating with the apps you already use. Add automated support to your Shopify store, engage website visitors with a chatbot, or post SLA notifications in Slack. We’ll make sure your integrations work the way you want them to.