ZenBros is proud to be a Zendesk  Authorized Implementation Partner

Ticket Management

Zendesk is a fantastic support ticketing system and may work for you right out-of-the-box. However, many organizations experience higher than average ticket volume, and can't figure out why they can't get their reply time and ticket resolution ratios down to a manageable level.  We can help.

Initial Setup of Support Tools

Our knowledge of bleeding edge industry-best practices, mixed with our intimate knowledge of Zendesk will offer your organization a benefit that you can see, and that your customers will enjoy

Workflow Optimization

Our workflow optimizations have proven to reduce first and next reply times by 66% for some of our clients.

Omnichannel Support

Customers expect you to support them on their terms. We can help you setup and optimize your Omnichannel support channels and provide your customers with the experience that they deserve.

Zendesk Chat

We can provision and customize website chat to enable real-time interaction with customers who prefer that channel of communication.  

Help Centers

More than 20% of your customers want to utilize a self-help system instead of contacting support.  We can help you implement, optimize & migrate your your content into the Help Center, reducing your ticket creation rate

Delivering Excellent Customer Experiences Doesn’t Have To Be Hard

But it does have to be prioritized, planned, and executed every day. We’ll empower your team with the customized tools and training they need to succeed.

Your Customers are comparing you to the absolute best experience they have ever had, every time..